Refund Policy

Last updated: 28 July 2026

We stand behind the Pawburry Pup Pad. Here's exactly how our guarantee and refund process works.

1. Our 90-Night Guarantee

Every Pawburry Pup Pad comes with a 90-night trial. Use it properly, in your own home, with your own dog. If it hasn't earned its spot after 90 nights, we'll refund you in full.

2. How to Claim Your Refund

Simply contact us at support@pawburry.co within 90 nights of receiving your order and let us know it isn't working out. There's no need to send anything back unused — we'll process your refund directly.

3. Refund Processing

Once your refund request is confirmed, please allow up to 10 business days for the refund to appear back on your original payment method, depending on your bank or card provider.

4. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us at support@pawburry.co with photos of the issue as soon as possible, and we'll arrange a replacement or refund.

5. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible after purchase. Because orders are processed within 24 hours, we may not be able to make changes once an order has shipped — but our 90-night guarantee will still apply.

6. Contact Us

Questions about a refund or your guarantee? Email us at support@pawburry.co.