Shipping Policy

Last updated: 28 July 2026

We want your Pawburry Pup Pad to reach you as quickly and reliably as possible. Here's how shipping works.

1. Processing Time

All orders are processed and shipped within 24 hours of being placed (excluding weekends and public holidays). You'll receive a confirmation email as soon as your order ships, along with tracking information where available.

2. Delivery Times

Once shipped, orders typically arrive within 3-7 business days, wherever you're ordering from. Delivery times can vary slightly depending on your location and local courier conditions. In some circumstances, please allow an extra 5 business days for certain high-demand pattern or size variants of the item.

3. Shipping Costs

Shipping is always free — there's no minimum order value required.

4. Order Tracking

Once your order has shipped, you'll receive tracking information by email so you can follow its progress.

5. International Orders

We ship worldwide. Depending on your country, your order may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient and are not included in the order total.

6. Delayed or Missing Orders

If your order hasn't arrived within the expected timeframe, please contact us at support@pawburry.co and we'll look into it for you.

7. Contact Us

Questions about your shipment? Reach out any time at support@pawburry.co.